Regarding Returns and Exchanges:
1. Returns are generally not accepted unless there are special circumstances. To qualify for a return, all product accessories must be intact, and the item must remain in a condition suitable for resale.
2. Returns due to product issues—such as receiving the wrong shoe model or size, or the product having defects—are free of charge. We can arrange for a direct replacement from the factory or issue a full refund if a replacement is not desired.
3. Returns or exchanges initiated due to customer preference are permitted, provided the customer covers the shipping costs and any applicable customs duties. For exchanges, the replacement item will be shipped only after we have received the returned package from the customer.
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